A former hostage negotiator has advice for preparing for the unlikely event of being taken as as hostage.
On Friday, a 30-year-old man was charged over allegedly holding a woman at knifepoint at Westfield Manukau shopping mall.
Lance Burdett, a former hostage negotiator, breaks down what do to in order to hopefully escape the situation.
He told RadioLIVE that trying to engage with the perpetrator as another human being is a safe first step.
“If it goes to aggression, you’re going to have to do something different.”
Listen to the full interview with Lance Burdett above.