Deputy Health and Disability Commissioner Rose Wall says the most common complaints her office gets about rest homes are about a lack of communication with families, rest homes and the medical profession.
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“In recent years, the number of complaints coming into HDC is relatively stable at about 100 a year, which is a relatively small proportion of the total number of rest home beds” she told Mark Sainsbury.
It’s incredibly important that people raise concerns early.
Last week Mark Sainsbury received a call from a woman who shared appalling claims of neglect of her late father at Palms Lifecare in Pukekohe, South Auckland.
She said she found faeces scattered throughout her father's room, blood in his eye and maggots in his feet. David Renwick, chairman of Heritage Lifecare, the parent company of Palms Lifecare, told Newshub the allegations were a "huge concern".
After her father died at 3:30am last Friday, Mr Renwick says Corina was called to visit him for several hours.
Later that day, Palms Lifecare's management sat down with her to discuss the allegations.
"They had a big showdown on Monday, the big bosses on Friday - the bosses all turned up to talk to her and her family about her dad's care," says Sainsbury.
"And it just gets worse. You would have thought these clowns would have learned something from dealing with this.
"But not only have they disrespected her father while he was alive, they've done it when he's dead."
Corina told him she took a break from the meeting and wandered by her father's room.
"What do you think she found? He was still there. He had been lying there all that time," Sainsbury says.
"She's hopping mad, the police are involved now."
Mr Renwick says the man's body was left in the bed as the doctor needed to certify the death.
He says if police have visited the rest home staff were not aware of them.
Listen to the full interview with Rose Wall above.
Some of the content of this article appeared earlier on Newshub.co.nz